Costa delNot cooling or heating
Tell us whether the fan runs, whether the outdoor unit starts and whether an error code appears.
Repairs
Let’s find the cause of the fault.
Describe the symptoms and share the model number. Hugh and Barry can assess the next step before arranging a visit.
WhatsApp for repair helpChoose dates for a visit
Water leaks or unusual noises
Drainage, insulation and other components may need inspection. Stop using equipment if there is an electrical concern.
Repair or replace?
After diagnosis, the team can explain parts availability and whether repair or replacement is the practical choice.
Tell us the symptoms, not the diagnosis
A photograph of the controller and equipment label helps the team prepare. Poor cooling alone does not establish the cause of a fault.
Not cooling / not heating
Tell us whether the indoor fan runs, the outdoor unit starts and any code appears. Include when the problem began.
Water, noise or intermittent faults
Show where the water appears or describe the noise. Do not remove covers or touch electrical components.
Inspection, options, agreement
After diagnosis, agree the proposed repair and price before additional work begins. Parts availability can affect the next step.
Send the details on WhatsApp
Open WhatsApp, tap + or the attachment icon, choose Location, then Send your current location. Send it while you are at the property. Please do not choose Share live location, which tracks movement and expires. Add photos of the unit, its model label and the controller or error code. The link prepares your message; you attach the pictures and location in WhatsApp.
Sending needs internet. The team will confirm the diagnosis and visit arrangements.