Frequently asked questions

  • Why bother with Preventative Maintenance?
  • Preventative maintenance is a wise thing to do. Properly maintaining your system will save you money on your energy bills and will help your system perform at peak efficiency. A properly maintained system also lasts longer which is important due to the expense of replacement. During a preventive maintenance, certain parts that can cause trouble when dirty, are cleaned to keep the system running smoothly and efficiently. Low gas pressure can cause your system to struggle and strain compressors and pumps.
  • How often should I have my equipment serviced?
  • Heating and Air Conditioning equipment should be serviced at least once a year. The best scenario is to have the heating system checked in the Autumn and the air conditioning checked in the Spring.
  • Annual servicing includes cleaning the system, checking for any problems or potential problems and adjusting for Peak efficiency.
  • What is an Inverter system?
  • An air conditioning system with an inverter continuously adjusts its cooling and heating output to suit the temperature in the room, thus improving comfort levels. The inverter reduces system start-up time, so the required room temperature is reached more quickly. As soon as the correct temperature is reached, the inverter ensures that it is constantly maintained.
  • This is a very energy efficient system, as because the inverter monitors and adjusts the ambient temperature whenever needed, energy consumption drops by 30% compared with a traditional on/off system.
  • What is a Heat Pump?
  • These work by reversing the refrigeration cycle that you see in air conditioning to provide heat instead of cooling the area. They can extract the heat from both water and air and convert it into a useable heat source that can service a building.
  • It's not easy to understand how a heat pump can extract heat energy, even in temperatures far below zero, and bring it inside the building for any noticable difference. A good example is to imagine the fridge that you have in your kitchen - the grilles in the back get very warm with the heat that is extracted from inside of the fridge.
  • Do I need to have maintenance if my equipment comes with a warranty?
  • You’re not technically obliged to have any maintenance, however the warrantee on your equipment will usually be invalidated if you don’t keep to a maintenance schedule. If you have a breakdown, you may not be covered, as you won’t have been taking due care of the unit. You’ll be responsible for the cost of getting it fixed.
  • Without regular maintenance, around every 6 months or so, air conditioning units will also last for a much shorter time. They will also run far less efficiently, therefore costing you a lot more money.
  • So, in short – you need maintenance to keep your warrantee valid, and it will also bring down your long-term energy costs and cause you far less inconvenience to service it before it breaks.
  • Can I change my old wall controller for a Touch Screen?
  • Yes you can, depending on your device. 
  • Have a look at for further information.
  • Can I change my old wall controller for Modern WiFi Controller?
  • Yes you can, if your current system can be adapted. 
  • Have a look at for further information.

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